Support Offerings
We at Aimsoft believe that product support is essential. We are proud to offer you extensive before and after sales support. Your success depends on your understanding of the software. We offer free support for all installation and configuration questions.
Can my AIM Tools/Keys do this?
We can answer this question and others regarding the capabilities of our products. For example:
| Q. |
Can you write scripts with AimBasic to send and receive email? |
| A. |
Yes you can. There are objects and methods for reading email, sending text email, using FTP as well as having TCP/IP sessions. Please refer to the Internet Plug-in help for more details.
 Back to top
|
"How to" usage questions for our AIM Tools and AIM Keys products
| Q. |
How do you hide the Tabs? |
| A. |
Right click on an empty part of the toolbar and select "Hide Tabs". You can also select the tabs that you want visible by right clicking and selecting Tab Management.
To receive "How to" support, use the Support Request Form
Back to top |
Support in the usage of AimBasic, our VBA compatible macro language
| Q. |
I send keystrokes to an application but sometimes their case is reversed
(e.g. hELLO instead of Hello) |
| A. |
This is because the state of Capslock may vary when you run your script. We have extended the AimBasic language with the CapslockCase function (not available in VBA). Before sending your character string to an application, transform it using CapslockCase (e.g. CapslockCase "Hello"). Depending on the state of Capslock, it will transform the string to the appropriate case.
Back to top |
Support Pricing
An AIM Tools owner is entitled to 2 free support incidents. For further incidents:
- "How to" support is provided at $20.00 USD per incident
- AimBasic support is provided at $30.00 USD per incident
An incident is defined as a problem that can be resolved within 15 minutes. Problems requiring additional time will incur additional fees. An incident that involves a defect in any of our products WILL NOT be charged.
Flexible and affordable purchase options that fit your business needs are available. Packs of support incidents can be purchased at considerable savings! Premier support plans are available for both Standard and AimBasic Support questions.
When you pay for support you will receive a Payment Code. Please include this code in your support email.
For complete pricing information on our support services, please see our Price List.
Back to top
Consulting and Programming Services
Aimsoft offers consulting, programming, and technical services. Allow us to develop your solution. Take advantage of the experience of an Aimsoft consultant/programmer. We have developed hundreds of solutions using AIM Tools, AIM Keys, and AIM Toolbars integrated with your favorite applications. Our specialty focus is GoldMine where we have developed solutions integrated to GoldMine 3.x, 4.x, 5.x, and Front Office with SQL Server. Examples of applications developed include:
- Transferring mainframe client data to GoldMine Front Office (SQL)
- Multi-user Excel support spreadsheet
- Maintenance, through check-in, check-out processing using FTP
- Referral maintenance in GoldMine
- Unattended processing for nightly processes (backup, accounting posting, report printing, GoldMine maintenance, GoldMine automated processes, emails)
- Server to process invoice transactions
- Expanded sales forecasting in GoldMine
- Generating multiple forecasts for a single opportunity in GoldMine
- Guided Learning Edition toolbar and manual for learning how to integrate with GoldMine
Allow us to complete the programming phase of your application or the entire development life cycle: i.e. needs analysis, detailed analysis, design, programming, documentation, testing, and implementation (recommended approach).
In addition to AimBasic development, we also offer Visual C++ programming services.
If you have a project you would like developed professionally, please contact us at (800)246-6690 (INTL: (228)255-1780). After an initial telephone conversation or review of a short email, we will provide a free non-guaranteed estimate. All development projects, including those limited to the programming stage, require precise specifications before we can provide a firm quote.
For complete pricing information on our consulting and programming services, please see our Price List.
Back to top
Payment Methods
To purchase our support, consulting, and programming services:
Order Online
Fax: 800-419-8665 (USA and Canada) or 228-255-1914 (International) Phone: 800-246-6690 (USA and Canada) or 228-255-1780 (International)
You will receive a Payment Code by email. When ordering online, your Order Number will be your temporary Payment Code. Please use this number until you are issued a permanent Payment Code by email after your order has been processed. Include this code in any email for support.
Before completing a consulting purchase, please email or phone our support center to ensure that the project can be scheduled to meet your needs.
Back to top | 